AWS Support Plans – Certification

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AWS Support Plans

AWS provides 4 AWS support plans with additional features with extra costs. The plans are in order of features and the features for lower support plans are available for higher one and not repeated.

NOTE – This post is more relevant for AWS Cloud Practitioner Certification

Basic

Developer

  • Business hours access to Cloud Support Associates via email
  • One primary contact can open Unlimited cases
  • Case Severity/Response times SLA (is in business hours)
    • General guidance < 24 business hours
    • System impaired < 12 business hours
  • General Guidance on Architecture support

Business

  • 24×7 access to Cloud Support Engineers via email, chat & phone
  • Access to Personal Health Dashboard Health API
  • Access to full set of Trusted Advisor checks
  • Allows Unlimited contacts/Unlimited cases (IAM supported) to open cases
  • Case Severity/Response times SLA (is in hours)
    • General guidance < 24 hours
    • System impaired < 12 hours
    • Production system impaired < 4 hours
    • Production system down < 1 hour

Enterprise

  • 24×7 access to Sr. Cloud Support Engineers via email, chat & phone
  • Architecture support with Consultative review and guidance based on your applications
  • Access to a Well-Architected Review delivered by AWS Solution Architects
  • Operations Support for Operational reviews, recommendations, and reporting
  • Access to online self-paced labs
  • Account Assistance by Assigned Support Concierge
  • Proactive Guidance by Designated Technical Account Manager
  • Case Severity/Response times SLA
    • Business-critical system down < 15 minutes

AWS Certification Exam Practice Questions

  • Questions are collected from Internet and the answers are marked as per my knowledge and understanding (which might differ with yours).
  • AWS services are updated everyday and both the answers and questions might be outdated soon, so research accordingly.
  • AWS exam questions are not updated to keep up the pace with AWS updates, so even if the underlying feature has changed the question might not be updated
  • Open to further feedback, discussion and correction.
  1. Which AWS support plan has a dedicated technical account manager assigned for proactive guidance?
    1. AWS Basic support plan
    2. AWS Developer support plan
    3. AWS Business support plan
    4. AWS Enterprise support plan
  2. Which feature is available for all the AWS support plans?
    1. Technical Account Manager
    2. Assigned Support Concierge
    3. 24×7 access to customer service
    4. Access to Cloud Support resources

References

AWS_Support_Plans

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